Now They're Here to Reach Out
Give this form a shot--its made to give talk directly too you. If you get a website from inetUSA, you're going to get that information directly to your email. We integrate fully with MailChimp for email campaigns, and if you include an address on your forms, we can later export your subscribers to a physical direct mail list.
Tell the customer the steps you're going to take with you so they know what to expect.
Once they know what to expect, they'll be waiting for your call or email.
Remember, this person reached out to you and your business. Its important that you get back to them quickly and respond to their form submission.
You'll get all of that information directly to your email, and they'll have already received an immediate response from the website. Don't forget to follow up!